SHE - the Smart Housekeeping Engine - is the result of decades of serving professionals in the hospitality market around the world. SHE supports housekeepers in hotels with a compilation of automated and patented housekeeping methods. These methods represent the best practices that we have found in the nearly 100 year history of our company - fundamental logic and ultimate truths - combined with the latest in operations research, economic insights, management requirements: and the latest in information technology.
The result is astonishing: SHE completely eliminates administrative housekeeping tasks, which without SHE, often consume up to 90% of a housekeeping executive's time! Instead of wasting time with administration, the housekeeping director has time to IMPROVE processes and results - which is also supported with best-in-class, benchmark methods. This includes early, professional information of all management and staff through SHE's broadcasting service - a unique feature that will drive the whole organization in a homogenous direction.
SHE is based on a completely new approach that we refer to as VISUAL FRONTLOADING: Visual frontloading enables the hotel employees to make correct booking decisions, determining optimzed housekeeping cost already at the earliest possible stage - with the booking of a guest, before the housekeeping starts. Based on the visual frontloading approach of SHE, all intelligence needed to derive the right decisions is embedded in parametric software code that instantly produces transparent results, management reports, ideal ordering patterns and simple, easy to follow / "impossible to miss", directly implementable solutions.
SHE is unionized labor management compliant, SHE as a neutral, third party operated tool is an ideal gatekeeper for billing questions between vendors and hotel, such as human ressource agencies, (external) laundries, and expense items vendors. SHE is both referree as well as communication platform at the same time, providing the precise and transparent information that both sides need - uncluttered, at the required level of detail, and without superfluous negotiation. Cross-organizational value delivery has never been easier or more productive; the housekeeping director's position has never been more "executive" in character.
SHE allows a new approach for ownership groups, and management groups: While often brand standards and/or ownership financial targets are standardized, the delivery of the value proposition usually is left to the properties. It is by no means certain that for example a 3-star hotel in one place is managed the same way and processes, let alone the same parameters and results, than a 3-star hotel of the same brand in a different location. Or its 5-star sister property next door - or in a different state (which one would expect to have different processes and standards!). SHE brings targets, transparency, control, benchmarking, and management execution homogenity, independet of individual abilities, to hotel brand- and group-management - for the most fundamental value delivery in any hotel.
If you are a Housekeeping Executive, you should use SHE - you never have looked and performed better in your career. If you are a hotel General Manager, you should insist on using SHE in housekeeping, to drive and control performance and achieve superior results at lower cost. If you are a Brand Manager, with SHE you can control for the first time the delivery of your brand's services and values in housekeeping. if you are an Owner, you should seriously question your GMs if they are not working with SHE. And if you are a Supplier, you should use SHE as a method to focus your communication on the important issues - with all your hotel clients.